How do I get my photos or memorabila to you?
Your photos can either me emailed or mailed to me. Please make sure you have a backup copy of all pictures you send.
If using memorabilia, these will need to be sent by mail.
What is your return policy?
Sorry, no refunds on personalized items. If you feel the item was misrepresented in any way, the purchase price will be refunded, less shipping cost. Items must be returned in original condition before refund will be given. Refund will be given using PayPal.
What is the ordering process for a custom tile?
Once an order is placed you will receive an email with an attached order form.
Fill out the order form then email back.
If more information is needed you will be contacted by either email or phone. Once I receive your photos I will make a design then send a picture for your approval via email. Once your are satisfied with the design it will be assembled.
What if I receive a damaged item
I encourage shipping insurance on all items purchased.
I am not responsible for lost or damaged items during shipping.
If the item can be repaired you can ship it back, at your cost, and I will work with you on a resonable cost for repair.
